The issue, as presented by Ms. Woodruff, is that a video was not able to save to her iPhone the first time she tried our mobile app. However, Ms. Woodruff fails to mention that this problem occurred because she denied the mobile app the appropriate permission to save a video to her camera roll. As a result, when her recording was finished, the file was blocked from saving. This is why we were unable to help Ms. Woodruff recover the file. Further, the company was in direct contact with Ms. Woodruff as well as her university, and a resolution was agreed upon, contrary to information presented in this review.
The issue, as presented by Ms. Woodruff, is that a video was not able to save to her iPhone the first time she tried our mobile app. However, Ms. Woodruff fails to mention that this problem occurred because she denied the mobile app the appropriate permission to save a video to her camera roll. As a result, when her recording was finished, the file was blocked from saving. This is why we were unable to help Ms. Woodruff recover the file. Further, the company was in direct contact with Ms. Woodruff as well as her university, and a resolution was agreed upon, contrary to information presented in this review.